Returns
🌟IMPORTANT INFO ABOUT RETURNS🌟
Please read carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy.
Return Of Full Priced Non Pre-order Items
🌻 If you change your mind on any full price item/s that were not originally purchased on Pre-order, you can return it to The Boho Souq for a refund within 15 days of receipt.
🌻 Your refund will be processed via your original payment method within 5 business days
🌻 Please note if your order included Free Shipping, the original shipping cost to send you will be deducted from your refund amount.
Return Of Discounted Non Pre-order Items
🌻 Discounted items refers to any Flash Sales/Offers, Sales and Discount Codes.
🌻 If you change your mind on any discounted item/s that were not originally purchased on Pre-order, you can return it to The Boho Souq for a refund.
🌻 Your refund will be issued in the form of a Gift Card, which will be valid for 12 months.
🌻 Returns are usually processed within 5 business days of receipt.
🌻 You will receive an email once your return has been processed, together with your Gift Card.
🌻 Please note if your order included Free Shipping, the original shipping cost to send you will be deducted from your refund amount.
Return Of Pre-order Items
🌻 Please remember that Pre-order items are not currently in stock. As they may be cut to order especially for you, sales are final.
🌻 If you Pre-order an item via The Boho Souq website, you will be required to pay the full amount in advance plus shipping.
🌻 Your item will be shipped out to you immediately on it's arrival and you will be sent a shipping notification with tracking details.
🌻 Please keep in mind that The Boho Souq cannot guarantee your pre-order will arrive on time, as there are often delays from the supplier which are out of our control.
Faulty Items
If you receive a damaged or faulty item, please email us at thebohosouq@gmail.com with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Shipping costs are non-refundable.
🌟HOW TO RETURN🌻
Return the item & enclose a copy of the receipt to;The Boho Souq Returns
PO Box 235
Dover TAS 7117
Australia